Refund Policy

Thank you for shopping with RAY AUTO PARTS. We are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

Eligibility for Returns

We accept returns under the following conditions:

The item must be returned within 14 days of delivery.

The item must be unused, uninstalled, and in the original packaging.

A proof of purchase (invoice or order number) is required.

Certain items (e.g., electrical parts, fluids, clearance items) may be non-returnable.

Important:
Parts that have been installed, damaged, or altered are not eligible for return or refund.

Return Process

To initiate a return, please contact our support team:

📧 Email: info@rayautopartsllc.org
📞 Phone: +1 (435) 241-3297

Once your return is approved, we will provide return instructions and a shipping address. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective product).

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved:

A full or partial refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account.

We reserve the right to charge a restocking fee (up to 15%) in certain cases.

Exchanges

We offer exchanges for:

Incorrect items shipped

Damaged or defective items (reported within 3 days of delivery)

If the item you need is out of stock, we’ll offer an alternative or process a refund.

Cancellations

Orders may be canceled before they are shipped. Once an order has been dispatched, it must be treated as a return.

Non-Returnable Items

The following items are non-returnable:

Electrical components

Special-order or custom parts

Fluids, oils, and chemicals

Items marked “Final Sale” or “Clearance”

For questions or to start a return, contact us:

RAY AUTO PARTS
📍 1274 5th St, Ogden, UT 84404
📧 Email: info@rayautopartsllc.org
📞 Phone: +1 (435) 241-3297
🌐 Website: https://rayautopartsllc.org